Scheduling Specialist

Role & Requirements

Skills:

• Possesses exceptional attention to detail and advanced organizational abilities
• Ability to work independently and as part of a team in a fast-paced environment
• Demonstrates superior multitasking skills, proficient in managing multiple customer interactions simultaneously with efficiency and accuracy
• Possesses exceptional verbal and written communication skills
• Demonstrates a high aptitude for rapidly understanding and adapting to new processes and technologies

Responsibilities/Duties:

• Communications and Problem solving: Serve as a primary point of contact for vendors and internal employees, facilitating clear and effective communication to address and resolve carrier/customer related delays or customer appointment pushups/push outs, appointment cancellations and working with tracking team to address vendor questions regarding driver arrivals
• Appointment Scheduling: Schedule pick and delivery appointments for various customer and locations using a variety of scheduling methods while ensuring customer satisfaction and logistical efficiency
• Organizational and Prioritization: Evaluate and prioritize scheduling based on customer expectations and internal company scheduling expectations while completing daily tasks
• Compliance and Audit: Review customer schedules for potential disruptions such as holiday closures and update internal log while also working with external planners and account advisors for shipment solutions

If you are passionate about logistics, enjoy problem-solving, and have a strong desire to learn and grow in the transportation industry, we encourage you to apply for this exciting opportunity as a Scheduling Specialist!